FREQUENTLY
ASKED QUESTIONS

Where is Crisis Bunker located

Crisis Bunker is a division of Resilience Group, owned and operated by Kiwi's located in Mt Maunganui, Bay of Plenty, NZ.

Where did the idea for Crisis Bunker come from?

Despite pushes from government agencies, media and insurance companies Kiwi households have largely not heeded advice to create their own Emergency grab and go bags.  And who can blame them when you need to do lots of research on items required and buying from dozens of different stores just to fill your bag up.  We wanted to solve this issue so Crisis Bunker has done the hard work & research and compiled a backpack full of all items that will cover most crisis situations that could arise so households can buy a prepacked backpack with everything they will need in a disaster.

How did you decide what to put into your backpacks?

We took advice from experts such as Civil Defence and NEMA (National Emergency Management agency) to pack as many essential supplies into our backpacks as we could. We tested each item to ensure that it meet our standard for use in a disaster. Everyone's situation will be different so we include guidance on what extra pieces you might want to add to your pack. An essential piece of an Emergency backpack is having a robust, well communicated Emergency plan that the whole household knows so we also included a guided Emergency Planner for you to navigate with your famiily.

Where can I buy the Crisis Bunker Backpacks

Our warehouse and offices are located at 5C MacDonald St, Mt Maunganui in the Bay of Plenty. We don't have a physical store rather we operate through our website and courier our Backpacks out to addresses across the country. You may see us at expo's and trade shows across NZ and you will have the option of picking one up from our stock at the show or getting it couriered out to you. At this stage we do not stock our backpacks in retailers however this may change in the future.
If you wish to discuss getting a Resilience Hub installed we will initially conduct a phone / video call consult and then visit you onsite to finalise.

What kind of disasters can your backpacks be used for

Our backpacks contain essential items to support you with Food, Water supplies, First Aid, Safety, Warmth, Tools and Communications which are the backbone for survival in just about any disaster situation. We looked at scenarios such a Earthquakes, Flooding, Tsunami, House Fires, Wildfires, Volcanoes, Cyclones, Tornadoes, Evacuations and Stay at Home orders and came up with a solution to counter each one. While the backpacks contain a lot of gear in them we made them lightweight and portable to be usable in more situations. The backpacks are designed to be a solid base that you can personalise with your own additions if you wish.

What makes Crisis Bunker different to other Pre-filled Emergency backpacks

Our spacious 40L waterproof backpacks offer more storage than others available. We've ensured ample space to accommodate our extensive gear collection, the most comprehensive in New Zealand. Additionally, these backpacks provide extra room for storing clothing or additional items. For ease of access, we include two internal bags, ensuring effortless retrieval without the need to rummage through the entire pack. We also enclude a handbook in the front pocket which gives you expert advice on how to act during various diasters, how to get emergency communications and an Emergency planner.

Why shouldn't I just make my own Emergency Backpack?

First and foremost, convenience. We understand that life can get busy and finding the time to gather and pack all the necessary items in an emergency bag can be quite a challenge. That's where we come in. Our pre-filled emergency backpacks are carefully curated with essential items that you may need in case of an emergency. From first aid supplies to food and water, we've got you covered.
Secondly, quality. At Crisis Bunker, we take the quality of our products seriously. Each item in our pre-filled emergency backpacks has been handpicked for its durability and reliability. We want to ensure that you have the best tools at your disposal when it really matters. Our team of experts has done the research for you, so you can trust that you're getting top-notch gear.
Last but certainly not least, price. If you were to go and piece together a similar backpack yourself you would be hard pushed to beat our price for a pre-filled one.
Making your own Emergency backpack is a million times better than not having one at all so by all means go ahead and make one, you can even use our backpacks as a guide and we will even sell you an empty Waterproof Backpack to get you started ----> Buy a Backpack
 

Where do you deliver to?

We dispatch from our Papamoa Warehouse in the Bay of Plenty and deliver to all addresses across New Zealand including rural addresses via Courierpost. From the time the order is placed you can generally expect your order to be delivered within 5 working days, in many cases much faster. Your delivery may potentially be slightly longer if addressed to rural addresses and when there is excess strain on the courier network.

Why do you offer a 100 day money back guarantee?

We are confident that our survival backpack will meet your expectation so if you're unhappy with your backpack or any of the components in it then we have a 100 day return policy where we will either replace or refund you for the issue. If you have any problems at all please get in touch, we really want to know so we can avoid a similar problem occuring in the future.  
The full policy can be read by clicking on this Refund policy

My Backpack just turned up, what do I do now?

You will have received a 'First Steps' email after you placed your order. This will give you a step by step guide to completing your Crisis Bunker Disaster shield such as charging your powerbank, downloading the First Aid app and completing your Emergency Plan with your household. Now it's time to decide where you would like to store backpack. The ideal spot is in or near your designated meeting area. Its super important that you agree on this location and ensure everyone in the household knows.  
Finally make sure you go through the kit, familiarise yourself with it's contents, test it out. We would love to hear your feedback so please pop us up a review on Facebook, Google or just email it through to us. We love seeing photo's of our customers with their backpacks so tag us in your social media posts!

Do you sell in Bulk or Wholesale?

We sure do, send us an email at admin@crisisbunker.co.nz to discuss how we can help you out.

Can you tell me more about the Food Rations?

BDH Emergency Ration Food Provisions

Each Bar is 120g - Total of 2385kj

20 Year Shelf life from manufacture. We get our rations new from the manufacture so these rations will have a shelf life till 2040 at least.

Ingredients: Wheat Flour 60%, vegetable oil (palm), sugar, glucose syrup, water, salt, raising agent: sodium carbonate, flavoring extracts

*Not Gluten Free

And most importantly they actually taste pretty good. Similar to a good old fashioned malt biscuit.

What are the Resilience Hubs?

As part of our goal to equip New Zealand with a network of Emergency preparedness resources we are running a project where we install Resilience Hubs throughout the country. They are essentially shipping containers filled with survival essentials such as Back up power generators, Starlink satellite communications, Food and Water. First Aid, Temporary shelter and immediate action essentials.
We are running this project through funding from the Cyclone Gabrielle Appeal trust fund.

You can see more details here: Resilience Hubs